Grover Essentials - How to Select the Best Supplier for Your Hospitality Business - Our Guide
For any hotel owner, choosing a supplier will depend heavily on various factors such as quality, discounts, customer service, and whether they best suit your needs.
Whether you’re looking to completely replace your stock of bedsheets or making smaller upgrades, here are a few clever guidelines that may help make the selection process easier.
Tip #1 - Understand your target market needs
Knowing your guests’ criteria is the key to meeting (or even exceeding) their expectations. As a hotelier, you need to monitor your guests’ constantly changing needs, down to the thread count of bed sheets that you provide.
To define these needs as accurately and precisely as possible, be sure to encourage guests to leave a review on your website or answer a survey upon check out.
Tip #2 - Check for consistency
Especially within the hospitality industry, consistent quality is vital to your success. Ensure that every product you purchase is of the highest quality. Remember, customers will associate poor quality with overall bad service—even one bad review can make an impact on how others perceive your business.
Tip #3 - Make value an essential concern
Hospitality managers need to understand the relationship between the number of supplies you purchase and how valuable they are to your guests. The value of these components should be dictated by a mix of quality and quantity.
Tip #4 - Research reputable wholesale suppliers
Unbranded products won’t cost you an arm and a leg but can put the quality of your services at risk. To avoid customer dissatisfaction, ensure that you’re buying from suppliers who stock items from reputable brands.
Tip #5 - Prioritize guest needs
One rule of thumb for hospitality managers is never to allow quality to suffer for the sake of lower prices. Guests will be more likely to pay a premium for their stay if your bathroom essentials and other furniture are of top quality.
Consider yourself as a guest staying at your hotel—does your supplier provide items that you would enjoy? If not, you’ll be better off looking elsewhere.
Tip #6 - Read customer reviews
Before selecting a supplier, go through customer feedback to determine what features they enjoyed most and where they think you need to improve. Consider asking your B2B supplier who their most reputable clients are. If they can name a good number, it can be an indicator that they’re a reliable service.
Tip #7 - Partner up with local suppliers
Buying from an international supplier with an attractive roster of clients can be tempting, but it doesn’t come without its risks. Because they aren’t subject to local laws and regulations, you can’t recover funds for defective or fraudulent products. Local suppliers, on the other hand, will offer the best price on their products and have a greater knowledge of what sells in your area. If you’re looking for a dropship supplier in Canada, consider collaborating with us at Grover Essentials.
Tip #8 - Build a framework for selection
Strategizing how to pick a supplier is just as important as the decision you make in the end. First, enumerate the supplies you need most. Then, put together the criteria for selection. Then, assess your roster of suppliers according to your standards.
What supplier selection comes down to is what will meet or reduce your operational costs and best optimize customer satisfaction.
We offer luxury wholesale supplies that make for excellent bed and bath staples in Canada. If you’re scouting new hotel essentials, we can offer you fantastic bargains and exceptional value!