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FREQUENTLY ASKED QUESTIONS (FAQs)

Wholesale

DO YOU SELL TO THE PUBLIC?
Grover Essentials is a respected wholesaler and does not sell directly to the public. We only sell to our reputable partners that are registered businesses and have obtained a membership with us.
WHAT IS THE BENEFIT OF BEING A WHOLESALE CLIENT?
Our wholesale clients receive exclusive pricing that can’t be beat. We offer price breaks with larger quantities and even more discounts with continued loyalty. Apart from pricing, our service cannot be matched. If you received damaged goods, simply let us know within 2 business days of receiving the item and we will gladly replace the product for you or offer you a credit for the item with free return shipping.
DO YOU PROVIDE PRODUCT SAMPLES?
Yes, we do! As a wholesale business, we understand that without properly vetting the product, it is very difficult to make a large order. If you are interested in ordering a sample, you would just select sample under the quantity tab. We request that all customers pay for the sample and a small shipping fee. Please note that sample orders and the shipping fees associated are not returnable and non-refundable under any circumstances. If you have any further questions or concerns regarding this process, please contact us and our staff would be happy to assist you.

Pricing

I HAVE REGISTERED AND LOGGED IN; WHY CAN'T I SEE ANY PRICING?
When you register to become a customer, our team begins their vetting process to ensure that the information provided is accurate. If all information is deemed to be appropriate, your account will be approved within 2-3 business days.
CAN I NEGOTIATE FIXED RATES?
At this time, we do not support providing fixed rates on a customer by customer basis. Prices are fixed and final based on order quantity.

Products

I CANNOT FIND A PRODUCT ON YOUR WEBSITE ANYMORE. IS IT STILL AVAILABLE?
If a product can no longer be found on our website, it is most likely discontinued and we won’t sell it anymore. If you wish to further inquire about said product, please contact us and our staff would be happy to assist you.

Payment

WHAT PAYMENT METHODS DO YOU SUPPORT?
We accept Visa, Mastercard debit and credit cards, Paypal, and Shopify Payments.

Shipping

CAN I PICK UP MY ORDER?
Absolutely. If you feel it necessary to save the time and pick up the order, you may do so at our warehouse located at 1515 Britannia Road East, Unit 18, Mississauga, ON. When placing your order select warehouse pick up as the shipping option and we will ensure not to charge you any shipping fees. If placing your order in advance, we will ensure that your order is ready for pick up. We do request that you give us a call to arrange your pick up after you have placed your order.
HOW CAN I TRACK MY ORDER?
You can track your order in different parts of our website according to it’s current status. Check in the My Orders section of your account to view the current status of your order.

If shipped: once your order has been shipped, you will receive a tracking number via email and a link where you can track your order. You can also find the details of your order via the My Orders section of your account.

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