WHOLESALE FREQUENTLY ASKED QUESTIONS (FAQs)

WHY BUY WHOLESALE?

Buying wholesale and selling retail is a lucrative and exciting business opportunity. Simply put, retailers buy products in bulk at a low cost and resell them to their customers at a marked up price. Business owners who buy wholesale have the freedom to market and rebrand their products to create loyal customers and reprice their product to adjust to changes in the marketplace. Furthermore, when buying wholesale, you only buy what you can store as opposed to investing in an external warehouse or storage solution.

WHERE CAN I SELL YOUR PRODUCTS?

The good news is everybody needs bedding! We have customers who sell online, in their stores, at flea markets, on the roadside and just about everywhere in between. Create your own brand for our products, you can also set up a website, we recommend Shopify.com. You’ll be making sales in no time. Selling at flea markets and roadside is a time-honored tradition which can be surprisingly lucrative. Where you can sell our amazing products is really only limited by your imagination. We are always here to help if you need any assistance in locating places to sell just give us a call.

DO YOU SELL TO THE PUBLIC?

Grover Essentials does not sell directly to the public through brick-and-mortar stores. We do however, sell online through our e-Commerce channels in order to establish an MSRP. We do not hold our wholesale clientele to our prices, which means you can mark it up to whatever price is best suitable to your customers.

WHAT IS THE BENEFIT OF BEING A WHOLESALE CLIENT?

Our wholesale clients receive exclusive pricing that can’t be beat. We offer price breaks with larger quantities and even more discounts with continued loyalty. Apart from pricing, our service cannot be matched. If you received damaged goods, simply let us know within 2 business days of receiving the item and we will gladly replace the product for you or offer you a credit for the item with free return shipping.

DO YOU PROVIDE PRODUCT SAMPLES?

Yes, we do! As a wholesale business, we understand that without properly vetting the product, it is very difficult to make a large order. If you are interested in ordering a sample, you would just select sample under the quantity tab. We request that all customers pay for the sample and a small shipping fee. Please note that sample orders and the shipping fees associated are not returnable and non-refundable under any circumstances. If you have any further questions or concerns regarding this process, please contact us and our staff would be happy to assist you.

I CANNOT FIND A PRODUCT ON YOUR WEBSITE ANYMORE. IS IT STILL AVAILABLE?

If a product can no longer be found on our website, it is most likely discontinued and we won’t sell it anymore. If you wish to further inquire about said product, please contact us and our staff would be happy to assist you.

WHAT PAYMENT METHODS DO YOU SUPPORT?

We accept Visa and Mastercard debit and credit cards, Paypal, and Shopify Payments.

CAN I PICK UP MY ORDER?

Absolutely. If you feel it necessary to save the time and pick up the order, you may do so at our warehouse located at 1515 Britannia Road East, Unit 18, Mississauga, ON. When placing your order just let us know that you wish to pick up your order and we will ensure not to charge you any shipping fees. If placing your order in advance, we will ensure that your order is ready for pick up. We do request that you give us a call to arrange your pick up after you have placed your order.

DO YOU CHARGE SHIPPING FEES ON WHOLESALE ORDERS?

Since Canada is so wide, shipping can be quite extensive. Therefore, we charge shipping on all wholesale orders below $6000 before tax. If you wish to make a smaller purchase it can be done; just know that shipping will be added to your invoice.

HOW CAN I TRACK MY ORDER?

You can track your order in different parts of our website according to it’s current status. Check in the My Orders section of your account to view the current status of your order.

If shipped: once your order has been shipped, you will receive a tracking number via email and a link where you can track your order. You can also find the details of your order via the My Orders section of your account.